Solutions · AI agents
Business AI agents
A process agent queries your systems, executes the steps you authorize, and escalates to a person when needed.
How it works
Query, execute, and escalate — within clear rules
The systems an agent queries, the steps it executes, and the exceptions it handles also define its scope: the six factors that determine investment in an AI agent explain why seemingly similar agents receive different quotes.
Reads only the systems you authorize.
Records, validates, and notifies within the boundaries you define.
The exception goes to a person and is recorded in the log.
- Auditable logs: every action is recorded with its date and outcome.
- A person in control: your team can pause the agent at any time.
Agent types
An agent for every process
The process determines the agent type: our guide to the nine most commonly automated processes ranked by volume, cost of errors, and risk helps you decide which to delegate first, and the ROI calculator estimates what that process currently costs to perform manually.
Microsoft 365
Respond in Teams using the organization's internal information.
Agents with Copilot Studio →Frequently asked questions
Before we start
How does an AI agent differ from a chatbot?
A chatbot responds with text. An agent queries your systems and executes process steps: recording, validating, notifying, or escalating.
Which systems can agents integrate with?
Power Platform, n8n, APIs, SQL, SharePoint, and Microsoft 365. When a system has no API, we operate its interface using RPA; organizations already using Microsoft 365 can build their agent with Copilot Studio in their own tenant. Find the best engine for each architecture in our comparison of Power Automate and n8n.
Identify the first process you can delegate to a governed agent
The initial conversation is free and carries no obligation.
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