Deliverables
An agreed application and flow inventory, incident log, maintenance priorities and documentation of completed changes.
Solution · Managed operations
Monitoring, support, and continuous improvement for your automations
Your automations, always up to date: we monitor, fix, and improve them, with service and reporting levels documented in writing.
Scope
Six ongoing priorities
Operations is the sixth of the six factors that determine investment in an AI agent: a delivered system without an operations plan is a prototype, not a production automation.
01
Monitoring and alerts
We detect issues before your operations do.
02
Incident response
A defined channel, root cause analysis, and resolution.
03
Change management
Versioned, tested, and documented.
04
Source system changes
If your ERP or an API changes, the process continues.
05
Incremental improvements
A prioritized backlog, without rebuilding.
06
Operational reports
Volume, incidents, changes, and status.
Working model
A cycle that continues after delivery
Transition
Inventory, documentation, minimum access, and a baseline.
Operations
Daily monitoring, incidents, and changes.
Review
Period metrics, causes, and risks.
Improvement
We prioritize with you and deliver incrementally, applying the same criteria of volume, cost of errors, and risk that rank the nine most suitable processes for automation.
Before engaging us
Two common questions
Can you operate automations that Optimatiza did not build?
Yes, following a technical assessment confirming that each component can be operated safely. We operate both Power Automate and n8n workflows; the responsibilities of supporting each engine are detailed in the criterion-by-criterion comparison of Power Automate and n8n.
What if we decide to bring operations in-house?
You can do so at any time: the transition includes training, current documentation, and agreed support. To compare that internal cost with the manual work your automation avoids, the ROI calculator gives an annual estimate.
Next step
Let's assess the operational health of your automations
Free and with no obligation. We respond during business hours in El Salvador (GMT-6).
Request a free assessmentBEFORE ENGAGING
Support for existing automations
What we need
A process owner, authorized access to environments and error logs, licenses and an agreed way to validate changes.
Scope boundaries
Support hours, capacity, response times and coverage are agreed in writing. A migration, new application or continuous coverage needs a separate scope.
Acceptance
Each change is checked in the agreed environment with test evidence and acceptance by the responsible person.