Solutions · High-volume service
AI agents for WhatsApp with human oversight
We design AI agents for WhatsApp inquiries and orders within an agreed scope. We review the channel account, access and integrations; define what the agent may answer or record; and specify when it must hand the conversation to your team.
What your business gains
A channel with defined rules and responsibilities
Repetitive first-level inquiry handling is among the nine most commonly automated processes ranked by volume, cost of errors, and risk, always with a defined scope and mandatory escalation.
Common inquiries
Responses based on approved information and within the agreed scope.
Handoff to a person
Escalation criteria and owners defined before the agent goes into operation.
Recording in your systems
Connections subject to available APIs, permissions and validation.
Testing before operation
Representative conversations to review responses, boundaries and error handling.
How we do it
From assessment to production, through verifiable milestones
Executive assessment
We review volume, business rules, and systems to define the scope.
Development
The agent is built around your catalog with agreed boundaries on autonomy.
Validation with your team
Your team tests it with real conversations before it interacts with a customer.
Production and refinement
It responds, records, and escalates critical cases under managed operations.
An after-hours order, handled and recorded
The customer writes at night; the agent responds using the catalog, confirms the order, and records it for your team.
Frequently asked questions
Before we start
Does the agent replace our customer service or sales team?
No. It handles repetitive work — responding, quoting, recording, and scheduling — while your team retains decisions and cases requiring judgment. The work you delegate and the exceptions you include determine its scope, as explained in the six factors that determine investment in an AI agent.
How much volume can it handle?
It handles conversations in parallel, so the queue no longer depends on how many people are online. We assess channel and system limits during the evaluation. The current cost of staffing that queue is estimated in the ROI calculator for a manual process.
Does it work with our existing WhatsApp number?
That depends on how your channel currently operates. The assessment identifies which option applies and whether to keep your number or set up a dedicated service number.
Let's assess what your channel can handle
The assessment reviews your channel, available integrations and the scope to agree on.