Solutions · High-volume service
High-volume service with governed agents
A AI agent with defined boundaries handles every conversation within your rules, records information in your systems, and hands off cases requiring judgment to a person.
What your business gains
A conversational channel that delivers at any hour
Repetitive first-level inquiry handling is among the nine most commonly automated processes ranked by volume, cost of errors, and risk, always with a defined scope and mandatory escalation.
Fast responses during peak hours
The first response arrives immediately.
Service around the clock
Night and weekend inquiries are handled as they arrive.
Frequently asked questions answered automatically
Availability, terms, hours, and order status are answered instantly.
Every conversation in your system
Every order has a number and traceability from the first message.
How we do it
From assessment to production, through verifiable milestones
Executive assessment
We review volume, business rules, and systems to define the scope.
Development
The agent is built around your catalog with agreed boundaries on autonomy.
Validation with your team
Your team tests it with real conversations before it interacts with a customer.
Production and refinement
It responds, records, and escalates critical cases under managed operations.
An after-hours order, handled and recorded
The customer writes at night; the agent responds using the catalog, confirms the order, and records it for your team.
Frequently asked questions
Before we start
Does the agent replace our customer service or sales team?
No. It handles repetitive work — responding, quoting, recording, and scheduling — while your team retains decisions and cases requiring judgment. The work you delegate and the exceptions you include determine its scope, as explained in the six factors that determine investment in an AI agent.
How much volume can it handle?
It handles conversations in parallel, so the queue no longer depends on how many people are online. We assess channel and system limits during the evaluation. The current cost of staffing that queue is estimated in the ROI calculator for a manual process.
Does it work with our existing WhatsApp number?
That depends on how your channel currently operates. The assessment identifies which option applies and whether to keep your number or set up a dedicated service number.
How much more could your channel handle starting this week?
The executive assessment reviews your channel and defines what an agent can resolve right away.